CASE STUDY 1 - "Nurse Ready" Educational App
by Touchstone Institute
https://play.google.com/store/apps/details?id=ca.tsin.nurseready
https://apps.apple.com/ca/app/nurse-ready/id6447067054
About
Internationally educated nurses (IENs) now have access to Nurse Ready, a self-assessment smartphone app that leverages artificial intelligence for diagnosis and customized feedback on communication competencies aligned to requirements of nursing certification and practice. This mobile app offers IENs an opportunity to reflect on their professional language and communication skills through authentic interactions and feedback. The self-assessment was developed with input from nursing professionals and IENs working in nursing and long-term care communities, as well as language assessment professionals. It adopts a human-centred design approach and empowers IENs with the communication skills to balance professional self-advocacy with a client-centred and empathetic approach.
The app was developed by Touchstone Institute, with funding from the Government of Canada’s Foreign Credentials Recognition Program.
MY ROLE: UI/UX Designer (in collaboration with IT department, content writers, and curriculum management)
TOOLS: Figma, Adobe XD, Teams, Adobe Illustrator, Microsoft 365, Adobe Acrobat
User Research
A/B TESTING
A
B
All of the testers agreed that less is more, and the focus should be on the logo. At this point, we were still unsure about the name and the logo, and were exploring different options.
A
B
Testers have decided that an avatar is less intimidating than an actual image of an angry visitor.
A
B
Testers preferred social media logins on a separate screen to make it less busy, and darker buttons for more contrast.
PROTO-PERSONA
• Our user research has shown that the potential app user was a bit older than we initially assumed.
• Testers did speak English, but wanted to have a better understanding of sounding competent and professional.
• Most testers enjoyed a clean look, a lot of contrast, and clear instructions.
USER PERSONA
EMPATHY MAP
MORE A/B TESTING
A
B
Testers liked having more contrast, fewer colours, and an overall cleaner look on the About page.
A
B
Testers liked a lighter background and more available options on the Homepage.
A
B
For the Task screens, testers preferred having more instructions on the same page, both verbal and visual.
Summary
• Most testers wanted to simplify things as much as possible.
• They liked having lots of contrast, clear instructions, and not too many colours.
• They wanted more visual hints, icons, and other simple imagery.
Other Logo Ideas
Design
USER FLOW
INITIAL WIREFRAMES
FINAL WIREFRAMES
INITIAL VS. FINAL PROTOTYPE
